FAQs

About Our Lollipops

What size are your lollipops?

We have two sizes, our standard range which are 7cm and our gourmet handmade range which are approx. 8cm.To give you a rough idea, that is the size of a big apple - which in front of a child is about half the size of their face, so it is a decent size.

What length are your lollipops?

Our standard range are 20cm long when you take the stick into account. Once you add our stick to our gourmet lollipops, the length is approximately 24cm. For bulk orders of over 500 we can have this cut down if required.

What flavour are your lollipops?

Our standard lollipops range in flavour depending on the colour you select - rainbow is tutti-frutti, red are strawberry.

Our gourmet lollipops are all raspberry flavoured. Why? Strawberry is too sweet and Mistletoe Berry is toxic. For orders over 500 lollipops, we can customise the flavour to a wide range including vanilla, banana, caramel, cranberry, chocolate, lime, blueberry and more, but believe us when we tell you that the most universally-liked flavour, without being overtly recognised for its tasty goodness, is raspberry.

Do you print the designs on the lollipop or on the cellophane sleeve?

All designs are printed on labels which are then attached to cellophane sleeves that are wrapped around the lollipop during production. While printing on the lollipop is possible, the quality of the print is poor and as much as your friends and family may love you, they don't like licking your face (or whatever your sticker design choice may be).

Are all of your lollipops in-stock?

If a lollipop is out-of-stock you will see an indication on the product page and be given an opportunity to receive an email when it is back in-stock. All orders over 500 lollipops will need to be produced as ordered which adds approximately a week to your delivery date.

Occasionally our inventory system will be out of sync with our website. When this happens you will receive an email notification and offered a chance to change or cancel your order.

What is the shelf-life of the lollipops?

Lollipops have a shelf-life of 12 months (this time is expressed in months from the date of manufacture, not from the date of purchase.)

How should I store my lollipops?

We recommend that you store candy at room temperatures (21 Degrees C) and not in a freezer or refrigerator.

Still have a question? Contact us

 

Buying From Us

Can I pay with Paypal?

Yes, we offer not only the peace-of-mind when paying via our secure payment gateway (using eWay - see eway.com.au for more details) but also Paypal as an option as well.

Can I pick up the lollipops?

If you are fortunate enough to live in the great city of Melbourne, then yes, you can collect from our Moorabbin address (15/489a Warrigal Rd, Moorabbin to be precise). Just select this option in the cart when you checkout.

What are your opening times?

We are available Monday through Friday, 9:00 am to 4:30 pm eastern standard time. Please leave a message if your call goes through to voice mail. We will return your call as soon as possible.

I lost my password. How can I find out what it is?

You can recover your password by clicking on the My Account link at the top right side of any page.

Do you accept credit cards from outside the Australia?

We only accept credit cards with an Australian billing addresses.

Do you have a printed catalog?

No, all stock we offer is viewable on this website.

Do you have a retail store?

We do not have a retail store. We sell only through our web site.

 

Still have a question? Contact us